firstpoint is dedicated to helping students access information and support during their studies.

We are based in the Peirson Study and Guidance Centre on St John’s Campus.

Advisers are available Monday to Friday.  For opening times please visit our homepage.

Telephone: 01905 542551
Email: firstpoint@worc.ac.uk

Booking Appointments

Many of the University's support services are available for 1-2-1 appointments.  Click on the headings below for more information. 

Academic Liaison Librarians are here to help you use library and information resources effectively and confidently.  They offer bookable appointments, both at the Hive and on campus.  For details of your librarian and how to book an appointment with them, please see the Library Services webpages

If you need to speak with the Accommodation Team, you can telephone 01905 855300 or email accommodationteam@worc.ac.uk

Careers & Employability work with students, graduates, employers and colleagues.  They support students in the planning and management of their careers and the development of their employability skills.  You can book an appointment on your myCareer portal. 

The Counselling and Mental Health Service offer free and confidential support sessions.  More information can be found on the Counselling and Mental Health webpage.  

In order to provide you with support that meets your individual needs, we ask you to book a STAR (Support Triage Advice Refer) appointment, so that you can tell us a bit about what the current issue is, and what support you are looking for.

These 30 minute STAR appointments are available Monday to Friday between 9am and 4:30pm.  Email 
firstpoint@worc.ac.uk and include your availability and a contact telephone number.  Please write STAR in the email subject line.  

The Disability and Dyslexia Service supports students who have a disability, medical condition or Specific Learning Difficulty (SpLD) including dyslexia. 

The service offer appointments Monday to Friday, from 10.00am to 4.00pm, held by phone, Zoom or Teams.  To book, please email 
firstpoint@worc.ac.uk giving your availability and a contact telephone number.


The Language Centre offers support with improving your English and modern foreign language skills.  They offer appointments during term time and are located in the Jenny Lind building.  

For more information and to book an appointment, please visit the Language Centre webpages.

The Money Advice Service offer appointments to students and potential students to give welfare and financial advice and support.  To book, please email firstpoint@worc.ac.uk giving your availability and a contact telephone number.

Individual Programme Advice regarding module and course changes, progression, timetable clashes or retakes & reassessments is available by telephone. Please call on 01905 542727 at the following times:- 
Monday            10am – 3pm
Tuesday           11am – 3pm
Wednesday     10am – 3pm
Thursday         10am – 3pm
Friday               10am – 3pm

The Student Support and Wellbeing Advisers provide a confidential support service and are happy to meet with you about any concerns that are affecting your time at the University of Worcester.  To book, please email firstpoint@worc.ac.uk giving your availability and a contact telephone number. 

The Writers in Residence can offer help with all aspects of academic writing.  They offer bookable appointments. You can find further information, including their contact details, on the Writers in Residence webpage.