firstpoint is dedicated to helping students access information and support during their studies.

We are based in the Peirson Study and Guidance Centre on St John’s Campus.

Advisers are available Monday to Friday.  For opening times please visit our homepage.

Telephone: 01905 542551

Collection of Certificates

If you are collecting a graduation certificate from this year’s ceremony, contact the Graduation Team on

Once your certificate is available to collect, you will be informed by email.

Certificates may also be posted by prior arrangement; further information, including costs, can be found on the Registry Services webpage. 

If you are ordering a replacement certificate, please see the Replacement Documents webpage.    

When collecting any document from firstpoint you will be required to show valid photo ID; we will normally ask for your student ID card.  Please do not visit the counter until you have received confirmation that your document is ready.