firstpoint is dedicated to helping students access information and support during their studies.

We are based in the Peirson Study and Guidance Centre on St John’s Campus.

Advisers are available Monday to Friday.  For opening times please visit our homepage.

Telephone: 01905 542551

Lost keys

If you are living in halls or University managed accommodation and have lost your key, please email  

We will contact Security and arrange for a replacement key to be made available; there may be a charge for this.

Out of normal working hours, please contact Security, located at main reception on St John’s Campus.

You can also telephone them on 01905 855000.

If you use your ID card to access your accommodation, please see the information about requesting a replacement card.