Multi-Factor Authentication


Once your account has been setup for Multi-Factor Authentication, you will be prompted to register online and follow the on-screen instructions. We've created this guide on how to go through the setup process: Registration Guide.

The University of Worcester are making our accounts more secure by introducing multi-factor authentication. This will help protect your account and information from unauthorised access. This means that when you use a device for the first time you will need to verify it’s you before you can access your account.

This also means we're making it easier than ever for you to reset your password if you ever forget it. You can now reset, unlock, or change your password without having to contact us!

If you want to add or change one of your verification methods you will need to browse to and sign in with your usual University credentials.

Ensure you have the ‘Security Info’ tab selected. From here you can add, change or delete your current sign in verification methods.



If you're having trouble with the registration loading please try the following:

If you are still experiencing difficulty please contact the IT Service:

  • Call us Monday - Friday 08:30 to 17:00 on 01905 85 7500
  • Log a request or problem via the self-service portal   

Before you can use the self-service password reset you will need to have registered for Multi-Factor Authentication. You can do this by following the instructions above.


Please note: If you are using a University of Worcester Windows laptop off-site you will need to continue to login with your old password. Until you connect your laptop to the FortiClient VPN or connect via a wired connection on-site to login with the updated password.



The authenticator app may ask for permissions on your mobile device in order for the app to run. Please rest assured the IT Service does not have access to any additional or identifiable information. Account information such as your telephone number is processed for notification purposes only.

This short video explains about the multi-factor authentication process and using your personal device:


If you are concerned about the processing of your data please get in touch via the IT Service Desk.