Staff Password Guidance

If you are off-site, connected to the Eduroam Wi-Fi network or are a mac user:

The best way to change your password is to go to:

You will need to sign in with your current password and then you will see the option to create a new password. Your online services will pick up the password change straight away.

Please note: If you are using a University of Worcester Windows laptop off-site you will need to continue to login with your old password. Until you connect your laptop to the FortiClient VPN or connect via a wired connection on-site to login with the updated password.


If you are on site and using a University of Worcester PC with a wired internet connection:

The best way to change your password once you've logged in is to select 'Ctrl + Alt + Delete' and 'Change password' from the menu.

Your device and online services will pick up your new password straight away.

If you have forgotten your password please call the IT Service Desk to get your password reset on +44(0)1905 857500, please be aware you will need to complete some verification checks.

If you are part of the multi-factor authentication pilot then view our pages listed here, on how to change your password outside of service hours.



We recommend changing your password from the one generated by IT so that only you know it. We recommend using a few words meaningful to you, with a capital letter, special character and number.  When setting your password, it will not let you change it if it is not secure. So make sure you have at least 8 characters, a number and a capital.


Remember to never give anyone your login details. Even IT! We will never ask you for your password so be cautious of who you are talking to should you ever be asked.


Some other things to remember are:        

  • Beware of scams - if you suspect anything, contact us directly for advice.
  • Only click on links from trusted sources. Malicious email links can infect your computer or take you to web pages designed to steal your information.  If you feel something isn't right, don't risk it.
  • Never open unsolicited or unexpected attachments. Malicious attachments can infect your computer. If you cannot verify an attachment is legitimate, delete it.
  • Delete all suspicious email immediately. Do not forward it to colleagues or to the IT Service.

Please refer to the University's Information Security web page and the IT Regulations for further information.