Remote Working

See below for some helpful guides and resources relating to working remotely for University Staff.

For further information please contact the IT Service Desk. You can access the self-service portal here.

You can contact the IT Service Desk when working remotely in the usual manner and we will provide assistance:

  • Call our phone line +44(0)1905 85 7500 available Monday to Friday, 08:30 to 17:00
  • Log a request or problem 24/7 via the self-service portal
  • You can chat with one of our Analysts online using the chat option on the self-service portal

Your call will be responded to in office hours (Monday to Friday, 08:30 to 17:00).

The University's standard working practices regarding IT security also apply at home. You should ensure that you adhere to the following:

  • Open and edit files using the Office 365 web applications. Do not save files to your personal device save them to OneDrive for Business or the N/O: Drive.
  • If you believe your account has been compromised for any reason you must immediately change your password. Guidance on how to do this can be found here.
  • Ensure that software on your personal devices is kept up to date with the latest versions and security patches.
  • Ensure you have up to date anti-virus software installed on your personal devices.
  • Please be vigilant when working remotely. Lock your personal device(s) when away from it and sign out from University services once you have finished working from them to prevent unauthorised access.

For more information please make sure you have read and abide by the University's Information Security Policy and follow the guidance in the Information Security Section of the Information Assurance webpage.

To access your email remotely browse to from any device and sign in with your University credentials.

If you find that you cannot access email via the link above, please contact the IT Service Desk.

You can use Microsoft Teams to setup meetings, share files, send instant messages and make voice or video calls to work colleagues.

Teams allows you to collaborate on documents with multiple people working on the same document at the same time.

We already know that technologies like the O drive and the N drive are difficult for collaborative working so Teams makes it easier for you to work with groups of people. You can add as many people as you like to a Team, and it can be used to collaborate in a number of ways, for example projects or tasks that take a few days to a few months to complete or if you are working on a new strategic paper with lots of inputs from lots of people.

You can request new Teams sites via the self-service portal by clicking on the ‘Remote working and collaboration’ button.

You can also find out more about teams here:

You may also find this guide on Chairing remote meetings useful:

Chairing remote meetings

There are two useful services which allow you to access your files remotely.

OneDrive for Business: This is an integral part of Office 365 that provides a place in the cloud where University staff can store, share, and sync your work files. You can update and share your files from any device with OneDrive for Business. You can even work on Office documents with others at the same time.

Advice on how to use OneDrive for Business is available here.

O/N Drive: When working remotely, you will need to request access to Windows Virtual Desktop to access your N: and O: drives. Please use the Windows Virtual Desktop request form on the IT self-service portal to request this service.

For information on how to use Windows Virtual Desktop click here.


Microsoft Office 365 suite consists of applications such as Word, Excel, PowerPoint which can be accessed through the web or by downloading the applications onto your device. Office 365 is installed on all University devices and can be downloaded onto your personal devices, including those running the Windows, Mac, Android, iOS operating systems.

To download Office 365 onto your personal Windows or Mac device, please see this guide. To install this on your mobile device you can find specific applications on the Google Store or iOS App Store.

Note you can install Office 365 on up to 5 eligible devices.

To access Office 365 via the web go to and sign in with your University credentials.

If you wish to reset your password you can use the following methods:

  • You can contact the IT Service Desk
  • You can use the self-service password reset tool (requires prior registration)

To register or access the Self-service password reset tool, please click here.

To access corporate systems such as SITs, QLX, Jane, Symphony, KX. Please use the Windows Virtual Desktop request form on the IT self-service portal.

For information on how to use Windows Virtual Desktop click here.

For more information on which system you need access click here.

When working away from campus, you may find it useful to use additional equipment.

Many devices such as University laptops already have microphones and cameras that are useful when using features such as Skype for Business, Microsoft Teams or Blackboard Collaborate. However sometimes you may find a dedicated headset easier to use. These can be ordered through the IT Service Desk Portal by an approved purchaser.

A limited number of laptops are available for short term loan from IT Service, strictly on a first come first served basis.

Blackboard Collaborate is available for you to run virtual teaching sessions. Please click here for information.

You can continue receiving your University desk phone calls, by forwarding all calls to your work or personal mobile number (this must be a UK based phone number). See the guide below on how to forward calls:

Call forwarding

We also have the capability to allow Skype to receive your phone calls, but this must be configured on a person by person basis and our ability to configure this is limited. As such we are prioritising key numbers. You can request this service through the IT Service portal but configuration may take some time.

Instructions on how to use enterprise dialling can be found here: Enterprise Dialling

 University issued equipment can be cleaned using the recommended manufactures instructions. A helpful Dell instructional video can be found below and further information can be found on the dell website here.

Whether you're using your personal computer for work or personal use, we recommend having an up-to-date anti-virus software installed. We always recommend regularly checking your anti-virus software to ensure it is up-to-date and whether it has found security threats on your PC. And we always recommend that you keep your operating system up-to-date. Please see the guidance below for Windows and Mac devices to ensure your computer stays protected.


If you have a Windows computer you should make sure that it is running Windows 10, as Windows 10 includes a built in Security Centre. Windows Security provides comprehensive, ongoing and real-time protection against software threats like viruses, malware and spyware across email, apps, the cloud and the web. You can open Windows Security from the start menu to check on your computers health, amend settings and run virus scans.

If you need help checking what version of Windows you're running or further assistance on how to use Windows Security please contact the IT Service Desk.


If you're using a Mac we recommend that you're running Mac OS X. Whilst Mac OS X has a built in anti-virus software, we recommend using separate anti-virus protection. The IT Service currently recommend Sophos and further information can be found here.