Remote Working

See below for some helpful guides and resources relating to working remotely for University Staff.

For further information please contact the IT Service Desk. You can access the self-service portal here.

You can contact the IT Service Desk when working remotely in the usual manner and we will provide assistance:

  • Call our phone line +44(0)1905 85 7500 available Monday to Friday, 08:30 to 17:00
  • Log a request or problem 24/7 via the self-service portal

Your call will be responded to in office hours (Monday to Friday, 08:30 to 17:00).

The University's standard working practices regarding IT security also apply at home. You should ensure that you adhere to the following:

  • Open and edit files using the Office 365 web applications. Do not save files to your personal device save them to OneDrive for Business or the N/O: Drive.
  • If you believe your account has been compromised for any reason you must immediately change your password. Guidance on how to do this can be found here.
  • Ensure that software on your personal devices is kept up to date with the latest versions and security patches.
  • Please be vigilant when working remotely. Lock your personal device(s) when away from it and sign out from University services once you have finished working from them to prevent unauthorised access.

For more information please make sure you have read and abide by the University's Information Security Policy and follow the guidance in the Information Security Section of the Information Assurance webpage.

To access your email remotely browse to webmail.worc.ac.uk from any device and sign in with your University credentials.

If you find that you cannot access email via the link above, please contact the IT Service Desk.

You can use Skype for Business to setup meetings, send instant messages and make voice or video calls to work colleagues.

The following resources are available to help you get the most out of Skype for Business:

There are two useful services which allow you to access your files remotely.

OneDrive for Business: This is an integral part of Office 365 that provides a place in the cloud where University staff can store, share, and sync your work files. You can update and share your files from any device with OneDrive for Business. You can even work on Office documents with others at the same time.

Advice on how to use OneDrive for Business is available here.

O/N Drive: When working remotely, you will need to add the drive(s) onto your personal computer. You can then use these drives in the same manner as you would on campus.

To do this we have guides for Windows 10 and Mac OSX based devices:

Please note you should save any changes to documents back to these drives. You should not download University files to your personal computer.

Microsoft Office 365 suite consists of applications such as Word, Excel, PowerPoint which can be accessed through the web or by downloading the applications onto your device. Office 365 is installed on all University devices and can be downloaded onto your personal devices, including those running the Windows, Mac, Android, iOS operating systems.

To download Office 365 onto your personal Windows or Mac device, please see this guide. To install this on your mobile device you can find specific applications on the Google Store or iOS App Store.

Note you can install Office 365 on up to 5 eligible devices.

To access Office 365 via the web go to https://office.com and sign in with your University credentials.

If you wish to reset your password you can use the following methods:

  • You can contact the IT Service Desk
  • You can use the self-service password reset tool (requires prior registration)

To register or access the Self-service password reset tool, please click here.

To access corporate systems such as SITs, QLX, Jane or other specialist applications remotely please use the VPN request form on the IT self-service portal.

When working away from campus, you may find it useful to use additional equipment.

Many devices such as University laptops already have microphones and cameras that are useful when using features such as Skype for Business, Microsoft Teams or Blackboard Collaborate. However sometimes you may find a dedicated headset easier to use. These can be ordered through the IT Service Desk Portal by an approved purchaser.

A limited number of laptops are available for short term loan from IT Service, strictly on a first come first served basis.

Blackboard Collaborate is available for you to run virtual teaching sessions. Please click here for information.

You can continue receiving your University desk phone calls, by forwarding all calls to your work or personal mobile number (this must be a UK based phone number). See the guide below on how to forward calls:

Call forwarding

We also have the capability to allow Skype to receive your phone calls, but this must be configured on a person by person basis and our ability to configure this is limited. As such we are prioritising key numbers. You can request this service through the IT Service portal but configuration may take some time.

Instructions on how to use enterprise dialling can be found here: Enterprise Dialling

Teams & Skype for Business are similar technologies from Microsoft. However, Teams is newer and will become increasingly important at Worcester in the same way most other Universities are rolling it out.

So why might you want to use one above the other:

Skype is good for:
• Meetings where you need a landline number to call in (e.g. an audio conference option either instead of or in conjunction with video) we don’t have that on Teams right now
• Receiving calls to your desk phone to your PC (you can request this but because of load we are prioritising numbers)

Teams is good for:

• Teams offers more than Skype – you can do all the things that Skype can do but Teams also allows you to bring groups of people together to share files, chat, video conference around specific projects or work.
• Teams offers better and more reliable video quality using newer technologies which work better over WiFi
• Teams allows you to collaborate on documents with multiple people working on the same document at the same time.

We already know that technologies like the O drive and the N drive are difficult for collaborative working so Teams makes it easier for you to work with groups of people. You can add as many people as you like to a Team, and it can be used to collaborate in a number of ways, for example projects or tasks that take a few days to a few months to complete or if you are working on a new strategic paper with lots of inputs from lots of people.

You can start using Teams now and can request new Teams sites via the Service Desk (add link) portal by clicking on the ‘Remote working and collaboration’ button.

You can also find out more about teams here:

https://www2.worc.ac.uk/it/microsoft-teams.html