Information for staff
We have put together some frequently asked questions and answers below, if you can’t find the information you are looking for then please get in touch and we will do our best to help you.
We have all had to adapt how we work and IT support is no exception. We are still here to offer you support. help and guidance but we have had to adapt some of our day to day operations, find out what the key changes are here.
If you need to report a problem or just need some advice, you can log a call on the IT self-service portal, available 24/7, or alternatively ring our helpline on 01905 857500 (08:30 - 17:00, Monday - Friday).
You can also see a technician in person at our walk-up desks: either on the first floor of the Peirson Study and Guidance Centre at the St John's Campus (Open 09:00 - 17:00, Monday - Friday).
You can also chat with us via the IT self-service portal.
IT offer a number of services to assist both Academic schools and Professional support areas, a summary can be found here.
If you want to find out more, please get in touch.
The Technology Enhanced Learning (TEL) Unit specialises in enhancing the learning and teaching experience through the use of technology. Working closely with staff across the university, we assist with the planning implementation and design of a range of approaches to using educational technology.
They provide a range of services, from professional development workshops, to collaborative projects working with staff and students who want to develop digital learning resources or use technology to achieve particular teaching and learning goals. Promoting and supporting the sharing of innovation and good practice, and providing a variety of online resources across the University. To find out more go to https://uwtel.co.uk/
Once you've been setup with HR and have received your staff card, we can set you up with your IT access. This includes your login details and email address, just give us a ring on 01905 857500 (Mon-Fri, 8:30am-5pm). If you need some advice or want to know more about our systems you can call us, or chat with us via the IT self-service portal.
Any member of staff can download up to 5 copies of Microsoft Office 2016 through the University’s Office 365 environment so you don’t need to purchase your own copy before you get here.
- Event support
- Loan equipment
- Consultancy on teaching technologies
Please get in touch to find out more information.
Use your credit on your staff card to print, please see Print and Digitisation for details.