Information for staff

We have put together some frequently asked questions and answers below, if you can’t find the information you are looking for then please get in touch and we will do our best to help you.

We have all had to adapt how we work and IT support is no exception. We are still here to offer you support. help and guidance but we have had to adapt some of our day to day operations, find out what the key changes are here.

If you need to report a problem or just need some advice, you can log a call on the IT self-service portal, available 24/7, or alternatively ring our helpline on 01905 857500 (08:30 - 17:00, Monday - Friday).

You can also see a technician in person at our walk-up desks: either on the first floor of the Peirson Study and Guidance Centre at the St John's Campus (Open 09:00 - 17:00, Monday - Friday).

You can also chat with us via the IT self-service portal.

IT offer a number of services to assist both Academic schools and Professional support areas, a summary can be found here.

If you want to find out more, please get in touch.

The Technology Enhanced Learning (TEL) Unit specialises in enhancing the learning and teaching experience through the use of technology. Working closely with staff across the university, we assist with the planning implementation and design of a range of approaches to using educational technology.


They provide a range of services, from professional development workshops, to collaborative projects working with staff and students who want to develop digital learning resources or use technology to achieve particular teaching and learning goals. Promoting and supporting the sharing of innovation and good practice, and providing a variety of online resources across the University. To find out more go to


We have produced a couple of guides that explain the best way to clean IT equipment: 

If you need to change your password or need further advice see our Staff Password Guidance Page.

Yes, there is an IT Regulations document that you should read and understand. If you have any questions about the regulations, please contact IT. We also advise you visit the University's Information Assurance web page which covers areas such as information security.

Once you've been setup with HR and have received your staff card, we can set you up with your IT access. This includes your login details and email address, just give us a ring on 01905 857500 (Mon-Fri, 8:30am-5pm). If you need some advice or want to know more about our systems you can call us, or chat with us via the IT self-service portal.

Any staff member can access Wi-Fi on all sites; all study areas and cafes are covered. Please take a look at these short guides on how to connect your device:

You can access your University email from any computer or mobile device without having the full Microsoft Outlook software installed. Please take a look at the following guides on how to get started. If you have any problems accessing webmail please contact us.

Staff webmail quick start guide

Any member of staff can download up to 5 copies of Microsoft Office 2016 through the University’s Office 365 environment so you don’t need to purchase your own copy before you get here.

As well as looking after the various teaching technologies found throughout the University, IT also provide the following AV services;
  • Event support
  • Loan equipment
  • Consultancy on teaching technologies

Please get in touch to find out more information.

New staff will no longer get access to the N drive (this has been replaced with OneDrive for Business). O drive will still be available for shared documents.       

N & O drive quick start guide.

You also get access to Office 365 with access to 1Tb of cloud storage through OneDrive.

Use your credit on your staff card to print, please see Print and Digitisation for details.

Please see the Purchasing IT equipment or software section for more details.