Information for staff

We have put together some frequently asked questions and answers below, if you can’t find the information you are looking for then please get in touch and we will do our best to help you.

If you need to report a problem or just need some advice, you can log a call on the IT self-service portal, available 24/7, or alternatively ring our helpline on 01905 857500 (08:30 - 17:00, Monday - Friday).

You can also see a technician in person at our walk-up desks: either on the first floor of the Peirson Study and Guidance Centre at the St John's Campus, or on Level 3 of The Hive (Both are open 09:00 - 17:00, Monday - Friday).

Once you've been setup with HR and have received your staff card, we can set you up with your IT access. This includes your login details and email address, just give us a ring on 01905 857500 or visit our Peirson helpdesk whenever you're ready. If you need some advice or want to know more about our systems you can call us at any point.


All new staff registered into the University's Human Resources system have an IT account created for them by default. This account is used to gain access to many IT services and other systems at the University. If you are unsure about the details of your account, such as username or email address, please contact the IT Service Desk on 01905 857500.

We recommend changing your password from the one generated by IT so that only you know it. We recommend using a few words meaningful to you, with a Capital, character and number. For example: Garden-Flower34. When setting your password, it will not let you change it if it is not secure. So make sure you have at least 8 characters, a number and a capital.

We highly recommend setting up Self Service Password Registration. This allows you to change your password should you ever forget it. Simply setup a few security questions and you can use these to change your password in the future.

Remember to never give anyone your login details. Even IT! We will never ask you for your password so be cautious of who you are talking to should you ever be asked.

Some other things to remember are:        

  • Beware of scams - if you suspect anything, contact us directly for advice.
  • Only click on links from trusted sources. Malicious email links can infect your computer or take you to web pages designed to steal your information.  If you feel something isn't right, don't risk it.
  • Never open unsolicited or unexpected attachments. Malicious attachments can infect your computer. If you cannot verify an attachment is legitimate, delete it.
  • Delete all suspicious email immediately. Do not forward it to colleagues or to the IT Service.

Please refer to the University's Information Security web page and the IT Regulations for further information.

Yes, there is an IT Regulations document that you should read and understand. If you have any questions about the regulations, please contact IT. We also advise you visit the University's Information Assurance web page which covers areas such as information security.

Any staff member can access Wi-Fi on all sites; all study areas and cafes are covered. Please take a look at these short guides on how to connect your device:

You can access your University email from any computer or mobile device without having the full Microsoft Outlook software installed. Please take a look at the following guides on how to get started. If you have any problems accessing webmail please contact us.

Staff webmail quick start guide

Any member of staff can download up to 5 copies of Microsoft Office 2016 through the University’s Office 365 environment so you don’t need to purchase your own copy before you get here.

As well as looking after the various teaching technologies found throughout the University, IT also provide the following AV services;
  • Event support
  • Loan equipment
  • Consultancy on teaching technologies

Please get in touch to find out more information.

New staff will no longer get access to the N drive (this has been replaced with OneDrive for Business). O drive will still be available for shared documents.       

N & O drive quick start guide.

You also get access to Office 365 with access to 1Tb of cloud storage through OneDrive.

Use your credit on your staff card to print, please see Print and Digitisation for details.

Please see the Purchasing IT equipment or software section for more details.