Multi-Factor Authentication

For guidance on how to register please see this guide: click here

The most common issues are simply resolved by clearing your internet browser cache and following the on-screen instructions. For information on how to clear your browser cache please follow these links:

Multi-Factor Authentication protects your account from unauthorised access. This means when you sign into a new device for the first time with your University credentials you will be asked to verify it's you. Verification is via an app, email, text or phone call.

Multi-Factor Authentication helps to ensure your account is secure and protects it from unauthorised access.

By setting up Multi-Factor Authentication you will also get the added benefit of being able to reset your password from any device. 

The first time you login using Multi-Factor Authentication, the on-screen instructions will guide you through the process.

If you get stuck we have also created this guide to assist you: Multi-Factor Registration

The most common issues are simply resolved by clearing your internet browser cache and following the on-screen instructions. For information on how to clear your browser cache please follow these links:

If you have any problems contact the IT Service Desk:

Call us Monday - Friday 08:30 to 17:00 on 01905 85 7500        

Log a request or problem via the self-service portal   

Drop in and see us at the Peirson Study and Guidance Centre -
Monday - Friday 09:00 to 17:00

When you sign into a new device for the first time, you will be prompted to authenticate your account, using your University credentials and the method you setup during registration. You can authenticate using the following methods:

  • Microsoft Authenticator mobile app
  • Email
  • Phone call
  • Text message

You will not be asked to verify your account whilst using a University of Worcester computer on campus.

If you get a new device and your old security information is no longer valid, follow the steps below to add or change your verification method:

  1. Go to: aka.ms/mysecurityinfo and sign-in
  2. Select 'Security info'
  3. Here you will see the options to add a new method, as well as changing or deleting an existing method.
Before you can use the self-service password reset you will need to have registered for Multi-Factor Authentication. You can do this by following the instructions above.

Online

On Campus

Whilst on campus you can reset your password by selecting the 'Reset Password' option on the sign-in screen.