Information for students

We have put together some frequently asked questions and answers below, if you can’t find the information you are looking for, then please get in touch and we will do our best to help you.

If you need to report a problem, submit a request or just need some advice, you can:

  • log a call on the IT self-service portal, available 24/7
  • ring our helpline on +44(0)1905 85 7500 (08:30 - 17:00, Monday - Friday).
  • chat will us via the IT self-service portal
  • visit us at our walk-up desk on the first floor of the Peirson Study and Guidance Centre at the St John's Campus (open 09:00 - 17:00, Monday - Friday).
We have produced a couple of guides that explain the best way to clean IT equipment:

Yes, as a student you get access to Office 365 which includes your University email account and access to 1TB of OneDrive cloud storage. To access your OneDrive storage, select the OneDrive tile on the student MyDay page.

To set up email access using Outlook on your phone or computer please see the following guide:

Setting Outlook up with your student email address guide

You can use the University computers or your own device to send jobs to our printers.

For more information please see the Printing page.

Students can access Wi-Fi on all sites; all study areas and cafes are covered. Please take a look at these short guides on how to connect your device:


Eduroam quick start guide

If your new purchase is Wi-Fi enabled it should have no problem connecting to our wireless network.  


The IT Service has been working with Worcester Reach to offer a range of pre-approved devices for students to buy that will work with all your digital course content. 


A link to the Worcester Reach site can be found here. 


If you would like any advice on purchasing equipment please contact us.

There are open access computers on all sites, some of which are available 24/7. See the below table for where you can find our open access areas.

You can now book a PC in open access areas before you come onto campus, so you can guarantee access to a PC if you need it. You can also remotely access specialist course software or lab processing power from any Windows or Android device, on or off campus. These services will be launched shortly, more information will be added soon!

 Building  Campus
 Peirson Study and Guidance Centre (Open 24/7)  St Johns
 The Hive (Open 08:30 – 22:00)  City
 Jenny Lind (Open 08:00 – 22:00)  City
 Charles Hastings (Open 08:00 – 22:00)  City
 Riverside (Open 08:00 – 22:00)  Severn

You can borrow laptops and MacBooks from the self-service machine located on the ground floor of the Peirson Study and Guidance Centre. Please note that these loans are limited to 4 hours. 

We also now offer Laptops and MacBooks for  loan for up to a 2 week period. You can go to this link to book out a laptop or MacBook:


When you register as a student you will be able to download and install Microsoft Office 365 on up to 5 devices. You can do this through the University’s Office 365 environment, so you don’t need to purchase your own copy before you get here.

Download and install Microsoft Office 365 guide

SPSS can be downloaded and installed free of charge via the Software Webstore. If you have any issues downloading, installing or licencing the program please contact the IT Service Desk.

Software Webstore - How to download and install SPSS guide

We recommend changing your password from the one generated by IT so that only you know it. We recommend using a few words meaningful to you, that includes a Capital letter, special character and number. When setting your password, it will not let you change it if it is not secure. So make sure you have at least 8 characters, a number and a capital.

If you’ve lost your password you can reset this by going to and selecting 'Can't access your account?'. You'll then be asked to confirm your multi-factor authentication method before you set your new password.
If you're still having difficulties resetting your password or you think your authentication methods may be out of date please call our helpline on 01905 85 7500 (08:30 - 17:00, Monday - Friday).
You can also have your password or authentication methods reset by a technician in person at our walk-up desks: either on the first floor of the Peirson Study and Guidance Centre at the St John's Campus (open 09:00 - 17:00, Monday - Friday).

Remember to never give anyone your login details. Even IT! We will never ask you for your password so be cautious of who you are talking to should you ever be asked.

Some other things to remember are:

  • Beware of scams - if you suspect anything, contact us directly for advice.
  • Only click on links from trusted sources.
  • Malicious email links can infect your computer or take you to web pages designed to steal your information. If you feel something isn't right, don't risk it.
  • Never open unsolicited or unexpected attachments. Malicious attachments can infect your computer. If you cannot verify an attachment is legitimate, delete it.
  • Delete all suspicious email immediately. Do not forward it to other students or to the IT Service.

Please refer to the University's Information Security web page and the IT Regulations for further information.