Information for students
We have put together some frequently asked questions and answers below, if you can’t find the information you are looking for, then please get in touch and we will do our best to help you.
You can call us on 01905 85 7500 anytime between 08:30 and 17:00 Monday – Friday. Or drop in and talk to us; we have a ICT Support Desk on the first floor of the Peirson Study and Guidance Centre on the St Johns Campus, which is open from 09:00 - 17:00, Monday - Friday. We are also now available at the Hive, level 3 09.00 - 17:00, Monday - Friday and Saturday 10.00 - 17:00.
Yes, when you register as a student you will be able to access Wi-Fi on all sites; all study areas and cafes are covered. If you are staying in halls of residence you will be able to access Wi-Fi in communal areas, more information can be found on the eduroam page.
As long as your new purchase is Wi-Fi enabled it should have no problem connecting to our services, this includes Apple Mac devices. If you are staying in halls then you can plug directly into a network port in your room to access the internet, to use this service you will need a network adapter, more information can be found on the ResNet page.
When you register as a student you will be able to download up to 5 copies of Microsoft Office 2016 through the University’s Office 365 environment, so you don’t need to purchase your own copy before you get here.
Yes, as a student you get access to Office 365 which includes your University email account and access to 1Tb of cloud storage through OneDrive.
There are open access computers on all sites, some of which are available 24/7:
|Peirson Study and Guidance Centre (Open 24/7)|| St Johns
|| 200 (including iMacs)
|The Hive (Open 08:30 – 22:00)||City||250|
|Jenny Lind (Open 08:00 – 22:00)||City||12|
|Charles Hastings (Open 08:00 – 22:00)||City||8|
|Riverside (Open 08:00 – 22:00)||Severn||20|
You can add credit to your account in order to use print and copy services. There are a number of self-service kiosks across all campus sites, including The Hive, allowing you to top-up using card by contactless and chip and pin. A kiosk on Level 1 of The Hive will allow you to top-up using coins and notes.
Yes, you can borrow laptops and hire lockers from the self service machine located on the ground floor of the Peirson Study and Guidance Centre. Flip cams and digital voice recorders can be borrowed from the ICT Support Desk on the second floor.
If you would like help or advice on selecting ICT equipment as part of your studies please get in touch.