Students

Information for students

We have put together some frequently asked questions and answers below, if you can’t find the information you are looking for, then please get in touch and we will do our best to help you.

If you need to report a problem, submit a request or just need some advice, you can log a call on the IT self-service portal, available 24/7, or alternatively ring our helpline on 01905 85 7500 (08:30 - 17:00, Monday - Friday).

You can also see a technician in person at our walk-up desks: either on the first floor of the Peirson Study and Guidance Centre at the St John's Campus, or on Level 3 of The Hive (Both are open 09:00 - 17:00, Monday - Friday).


Yes, as a student you get access to Office 365 which includes your University email account and access to 1TB of OneDrive cloud storage. To access your OneDrive storage, select the OneDrive tile on the student MyDay page.

To set up email access using Outlook on your phone or computer please see the following guide:

Setting Outlook up with your student email address guide


You can add credit to your account in order to use print and copy services. There are a number of self-service kiosks across all campus sites, including The Hive, allowing you to top-up using card by contactless and chip and pin. A kiosk on Level 1 of The Hive will allow you to top-up using coins and notes.

Yes, when you register as a student you will be able to access Wi-Fi on all University sites; all study areas and cafes are covered. If you are staying in University halls of residence you will be able to access Wi-Fi in communal areas, more information can be found on the eduroam page.

If you’re staying in University halls then you can connect your smart TV, games console etc to our wireless network ‘MyDevices@UWHalls’.

Wireless Network - MyDevices@UWHalls guide

If your new purchase is Wi-Fi enabled it should have no problem connecting to our wireless network. 

If you are staying in University halls then you can plug your device directly into a network port in your room to access the internet, more information can be found on the ‘Getting connected in halls page’.

If you would like help or advice on selecting IT equipment as part of your studies please get in touch.

Please see the 'How can I get help and advice? section above. 

 There are open access computers on all sites, some of which are available 24/7:

 Building  Campus  Number of Computers
 Peirson Study and Guidance Centre (Open 24/7)  St Johns
 200 (including iMacs)
 The Hive (Open 08:30 – 22:00)  City  250
 Jenny Lind (Open 08:00 – 22:00)  City  12
 Charles Hastings (Open 08:00 – 22:00)  City  8
 Riverside (Open 08:00 – 22:00)  Severn  20

You can borrow Dell laptops and Apple MacBooks from the self-service machine located on the ground floor of the Peirson Study and Guidance Centre. For further information, visit the Laptop loan locker page. Please note that these loans are limited to 4 hours.

When you register as a student you will be able to download and install Microsoft Office 365 on up to 5 devices. You can do this through the University’s Office 365 environment, so you don’t need to purchase your own copy before you get here.

Download and install Microsoft Office 365 guide

SPSS can be downloaded and installed free of charge via the Software Webstore. If you have any issues downloading, installing or licencing the program please contact the IT Service Desk.

Software Webstore - How to download and install SPSS guide


We recommend changing your password from the one generated by IT so that only you know it. We recommend using a few words meaningful to you, that includes a Capital letter, special character and number. When setting your password, it will not let you change it if it is not secure. So make sure you have at least 8 characters, a number and a capital.

We highly recommend setting up Self Service Password Registration. This allows you to change your password should you ever forget it. Simply setup a few security questions and you can use these to change your password in the future.

If you’ve lost your password you can reset this by calling our helpline on 01905 85 7500 (08:30 - 17:00, Monday - Friday).
You can also have your password reset by a technician in person at our walk-up desks: either on the first floor of the Peirson Study and Guidance Centre at the St John's Campus, or on Level 3 of The Hive (Both are open 09:00 - 17:00, Monday - Friday).

Remember to never give anyone your login details. Even IT! We will never ask you for your password so be cautious of who you are talking to should you ever be asked.

Some other things to remember are:

  • Beware of scams - if you suspect anything, contact us directly for advice.
  • Only click on links from trusted sources.
  • Malicious email links can infect your computer or take you to web pages designed to steal your information. If you feel something isn't right, don't risk it.
  • Never open unsolicited or unexpected attachments. Malicious attachments can infect your computer. If you cannot verify an attachment is legitimate, delete it.
  • Delete all suspicious email immediately. Do not forward it to other students or to the IT Service.

Please refer to the University's Information Security web page and the IT Regulations for further information.