Facilities Helpdesk


Spotted something in need of attention across the University?

Log a Job with the Facilities Helpdesk



The Facilities Helpdesk is in place to get problems around the campus solved quickly and efficiently. In order to do this, we require the help of staff, students and visitors to the University to report the problem as soon as it arises. 



 What can be reported to the Facilities Helpdesk…

   Maintenance - Building, Electrical, Plumbing  & Ventilation, Furniture

  Cleaning - Inside Bins, Cleaner Request, Dispensers, Pest Control, Sanitary Waste & Supplies 

  Grounds - Landscape, Fences/Gates, Outside Bins, Paths/Steps/Roads & Pitches & Signage

  Campus Services - Delivery/Collection & Room Set-Ups

  Security - Access Control, Car Parking Machines & Keys


Click Here to log a Job


Logging a Request...

Reporting a problem or request via the online Facilities Helpdesk is our preferred method of being informed about places that require our attention across the University.

The great thing about the online portal is that you can put as much detail as you feel is needed. Once you have submitted your request you will be given a work request code, so if you would ever like an update on your request, we will be able to find this out quickly for you.

We recommend that you read through our how to guide below on logging a request, to make sure that as much information is submitted as possible. 









The Facilities Helpdesk is monitored Monday - Thursday 08:30am-17:00pm & Friday 08:30am-16:30pm.  Outside these hours, if your request is Urgent, please contact Security & Operations by telephone (01905 855000).

If you are unable to access the online Facilities Helpdesk Portal you can contact the Facilities Helpdesk during the above hours via telephone (01905 543344).

If you have a query on a reported request, you can email us at facilities.helpdesk@worc.ac.uk. It will help us if you can include the work request ID Code in your email.