1:1 Appointments


The Counselling and Mental Health Advice Service is open throughout the year, Monday to Friday, 8:30am to 4.30pm, except when the university is closed at Christmas and Easter.

In order to provide you with support that meets your individual needs, we ask you to book a STAR (Support Triage Advice Refer) Appointment, so that you can tell us a bit about what the current issue is, and what support you are looking for. These 30 minute STAR appointments are available Monday to Friday between 9am and 4:30pm and are usually within 1-2 days of you contacting firstpoint.

To book a STAR Appointment contact firstpoint:

  • Email firstpoint
  • Telephone firstpoint: 01905 54 2551

Other ways to contact us:

  • Email and someone will usually reply within two working days
  • Phone 01905 542832

Urgent Triage Appointment

Urgent appointments are available each weekday. These are bookable on the day only, via firstpoint. These short appointments are restricted to newly emerging situations but which don't require urgent medical attention. This daily slot can also be booked via firstpoint for staff to discuss concerns regarding student wellbeing with a member of the Counselling & Mental Health team.     



The Counselling and Mental Health Service is committed to ensuring that it is as accessible as possible and adheres to the University’s policy on equal opportunities.

The Service is located on the ground floor with disabled parking directly adjacent to the building entrance with consulting room doors wide enough to allow wheelchair access and so there have been no problems regarding physical access to the service. The University’s Disability and Dyslexia Service is able to provide hearing loops for students with a hearing impairment. 

Further assistance and guidance regarding accessibility is available on the University’s AccessAble webpage and App, accessible here: 

The service is available throughout the year making it accessible for students on professional placements (eg teaching, nursing). 

The service offers appointments during its core service hours from 8.30am until 4.30pm.  The time restriction on the Service is due to current University policy on arrangements for lone working, and is regularly reviewed with the Head of Student Services. The Counselling & Mental health team does not provide an emergency service and so is not available at the weekend or outside normal working hours; in emergencies, students should access NHS services. 

The Service is committed to continuous improvement of accessibility and this is reviewed annually.