Information for non-medical helpers

The University of Worcester is keen to ensure that all students receive consistent support whether their Non-Medical Help (NMH) support is delivered by the University’s in-house team or through external providers. To facilitate this, we wish to establish clear arrangements with all external NMH providers recommended as part of students’ Disabled Students Allowance (DSA). 

All external NMH staff will be regarded as visitors to the campus and as such, are not entitled to the same permits, rights and access to facilities as workers employed or directly engaged by the University. For example, we cannot provide: 

  • Staff identification cards 
  • Access to rooms (other than where booked) 
  • Free parking or parking permits 

As visitors to the campus, we request that any external staff sign in at Reception as we do not issue ID cards to NMH support. 

Relevant Health & Safety information and Fire Regulations can be found here  

Safeguarding information can be found here 

Our term dates can be found here 

Campus maps can be found here 

Pay and display parking information can be found here 

Room booking information is available here

General information for Non-Medical Help suppliers can be found here


Specialist Study Skills and Mentoring Support 

We would expect any support required to be provided on a one-to-one basis to be delivered in a comfortable and confidential location, taking into account the student’s disability. If support is to be delivered on campus, we do not consider cafes, food outlets or busy public areas to be suitable locations. Support should not be delivered in such places on our premises.  

Due to limited resources, we will not book rooms or offices on behalf of an external provider. If a student needs to be seen in a private room, the provider has the possibility of renting a space at one of our campuses. Normal charges will apply and the provider will be expected to meet those out of their own budget. 


Specialist Notetakers 

If Specialist Notetakers require access to online lectures, contact for further information. Please note that access to systems can take 10 working days and access to Blackboard is limited to University students and staff only.


Get in touch


Phone: 01905 855531

Book an appointment with a disability adviser. 

We offer online appointments using Microsoft Teams or in person at firstpoint, Peirson Centre, St Johns Campus.

Appointments last a maximum of 45 minutes.