"Student Services aims to deliver accessible, inclusive, high quality support, advice and guidance to students..."
from "Student Services Vision", 2019
Wellbeing support over Christmas
Whether you are staying in Worcester or travelling home, help continues to be available to support your wellbeing over the Christmas period, both within the University, and from external sources. This page should help you to find the support that suits your needs.
For life-threatening emergencies, if you or someone else is in immediate danger or at risk of serious injury or illness, call 999.
FIRSTPOINT
Although firstpoint will close at 4.00pm on Friday 20th December 2024, you can still visit the firstpoint webpages for information and advice on a range of subjects. This also includes details of external sources of support for a wide selection of concerns.
firstpoint will reopen at 9.00am on Thursday 2nd January 2025.
UNIVERSITY SECURITY
The University has a security team on site 24 hours a day, 7 days a week, responding to emergency, safety and welfare or first aid issues. You can visit them on campus, call them on 01905 855000, or email securityteam@worc.ac.uk.
PCSO
If you are a victim of crime, our University Police Community Support Officers (PCSO), are here to help. They are based at the University and can be accessed either via email pcso@worc.ac.uk or by telephoning 01905 542629.
ACCOMMODATION SUPPORT FOR STUDENTS LIVING ON CAMPUS
The Accommodation Hub on the St John's Campus will be open as follows:
Friday 20th December: 8.30am- 7.00pm
Saturday 21st December: 10.00am-6.00pm
Sunday 22nd December: 10.00am-4.00pm
Monday 23rd December: 10.00am-4.00pm
Tuesday 24th December: 10.00am-2.00pm
Wednesday 25th December: Hub closed, contact Security
Thursday 26th December: Hub closed, contact Security
Friday 27th December: 10.00am-4.00pm
Saturday 28th December: 10.00am-4.00pm
Sunday 29th December: 10.00am-4.00pm
Monday 30th December: 10.00am-4.00pm
Tuesday 31st December: 10.00am-4.00pm
Wednesday 1st December: Hub closed, contact Security
From Tuesday 2nd January 2025, normal hours.
Students in halls can also contact the University's Security team on 01905 855000.
POLICE 101
For non-emergency police enquiries, call 101. There are some things you can report to the police online, which will be dealt with by the control room in exactly the same way whether you report it online or call 101.
VICTIM ADVICE LINE - WEST MERCIA
The Victim Advice Line is a free and confidential victim support service provided by West Mercia Police. Call on 0800 952 3000, or there is the option to chat online or via email.
THE HIVE
Christmas and New Year Opening Times
Christmas Eve 24th December - 8:30-13:00
Christmas Day 25th December - CLOSED
Boxing Day 26th December - CLOSED
New Year's Day 1st January - CLOSED
The Hive's normal opening times are 8.30am - 10pm Monday - Sunday
Worcestershire Libraries are part of the Warm Welcome Network which lists venues that can provide a warm welcome for those struggling to heat their homes this winter.
NHS 111
A 24/7 telephone service that allows you to access local health services. Call 111 if you have an urgent (but non-life threatening) medical problem and you’re not sure what to do.
NHS CRISIS LINE
Whether you experience a sudden deterioration of an existing mental health problem or are experiencing problems for the first time, you may need immediate expert support to identify the best course of action to help you.
- If you are in Herefordshire or Worcestershire, and not currently in contact with any Mental Health Services, you can phone the mental health helpline for urgent advice: 0808 196 9127 (free phone 24 hrs a day 365 days a year). or visit their Urgent Help webpage.
- Click this link to find your local NHS urgent mental health helpline in England.
SAMARITANS
Samaritans offer a safe place for you to talk any time you like, 24/7, 365 days a year. You can get in touch about anything that’s troubling you, no matter how large or small the issue feels. Call 116 123 for free or e-mail jo@samaritans.org.
PAPYRUS HOPELINE UK
STUDENT SPACE
SHOUT 24-HOUR TEXT LINE
Text ‘SHOUT’ to 85258 for confidential help and support from trained responders, whenever you need it, 24 hours a day, 7 days a week. See the Give Us A Shout webpage for more information.
C.A.L.M. - THE CAMPAIGN AGAINST LIVING MISERABLY
Free, confidential helpline 0800 585858 & webchat from 5pm - midnight every day, for anyone who needs to talk about life’s problems.
WORCESTERSHIRE COUNTY COUNCIL
The Worcestershire Winters Well webpages has advice and support to stay physically, mentally and financially well this winter, provided by Worcestershire County Council. It includes topics such as loneliness and isolation, warm spaces in libraries and how to prepare for emergencies.
