"Student Services aims to deliver accessible, inclusive, high quality support, advice and guidance to students..."

from "Student Services Vision", 2019

Wellbeing support over Christmas

Whether you are staying in Worcester or travelling home, help continues to be available to support your wellbeing over the Christmas period, both within the University, and from external sources. This page should help you to find the support that suits your needs:


Although firstpoint will be closed from 12noon on 23rd December 2022, you can still visit the firstpoint webpages for information and advice on a range of subjects.


The University has a security team on site 24 hours a day, 7 days a week, responding to emergency, safety and welfare or first aid issues. Call them on 01905 855000.


The Accommodation Hub will be open between 12noon to 4.00pm, from 27th until 30th December 2022. Outside of these times, students should contact the University's Security team on 01905 855000. 

NHS 111

A 24/7 telephone service that allows you to access local health services. Call 111 if you have an urgent medical problem and you’re not sure what to do.


Text ‘SHOUT’ to 85258 for confidential help and support from trained responders, whenever you need it, 24 hours a day, 7 days a week.  See the Give Us A Shout webpage for more information.


Free, confidential helpline 0800 585858 & webchat from 5pm - midnight every day, for anyone who needs to talk about life’s problems.



Whether you experience a sudden deterioration of an existing mental health problem or are experiencing problems for the first time, you may need immediate expert support to identify the best course of action to help you.  If you are not currently in contact with any Mental Health Services you can phone the mental health helpline for urgent advice: 0808 196 9127 (free phone 24 hrs a day 365 days a year). For more information, see the NHS Urgent Help webpage.


Samaritans offer a safe place for you to talk any time you like, 24/7, 365 days a year. You can get in touch about anything that’s troubling you, no matter how large or small the issue feels. Call 01905 21121 or e-mail jo@samaritans.org.

A confidential support and advice service for young people under the age of 35 who are experiencing thoughts of suicide. Available every day from 9:00am to midnight. Call 0800 0684141, text 07860 039 967, or email pat@papyrus-uk.org
Student Minds’ superb resource has a whole new section about the holidays to support students who may be struggling. It also has articles and one-to-one support for whatever challenge you’re facing, designed specifically for students. Contact 0808 189 5260 from 3.00pm to midnight every day, email students@themix.org.uk for a response within 24 hrs, or access 24 hour text support from a trained volunteer: to start a conversation, text ‘STUDENT’ to 85258