Providing a 24/7 in-house security service to all students, staff and visitors. 


What We Do

  •          Responding to calls of service
  •          Routine foot and mobile patrols
  •          Checking, locking and unlocking buildings
  •          Routine Health & Safety checks
  •          Administering First Aid
  •          Reporting crimes/incidents
  •          Recording, safekeeping and disposing of all found property
  •          Overseeing access rights for users and door schedules
  •          Advising on crime detection and prevention
  •          Manning CCTV systems
  •          Sound level monitoring of events and parties
  •          Management of keys
  •          Out-of-hours emergency contractor call-outs
  •        Student welfare 

We work closely with the local community, including the Police, to provide a constant presence to all and we also have two PCSOs within our team.

Contact Us

Any questions can be emailed to or you can call us on 01905 855000.

Training & Accreditations 

All of our team undertake regular training and we are all DBS checked. We are also fully SIA licensed and are members of the Community Safety Accreditation Scheme that is supported by West Mercia Police. We also regularly share information with local Worcester authorities at “Team Worcester” to contribute to making the city of Worcester a safer place.  

If you require a room to be added to your access card, this request will need to be authorised by your Line/Department Manager and sent via email to . You can view our Access Control Code of Practice here

If you are experiencing issues with your door (low on battery, unable to gain access etc.) you can log a job on the Facilities Helpdesk.

Updating your card

This is required every 90 days and can be done by holding your card against a card reader (image above) until it goes green. 

Our Control Room Operators monitor the CCTV systems, fire status and intruder and refuge alarms across all of the University estate. We have our main Control Room located on St Johns Campus behind Main Reception and we also have a supporting Control Room based at City Campus behind Charles Hastings Reception.  

Lost Property 

Lost property is securely stored in the Security Control Room on St Johns Campus and is available 24/7. If you find lost property on any University Campus, you can hand this in to your nearest Reception and they will make sure this gets taken to the main Control Room and is formally logged. 

SIA License

"The Security Industry Authority is the organisation responsible for regulating the private security industry.We are an independent body reporting to the Home Secretary, under the terms of the Private Security Industry Act 2001."

Surveillance Camera Code Compliant

The University holds a certificate of compliance issued by the Surveillance Camera Commissioner. This means that we are entitled to use the Commissioner's certification mark throughout the five year period subject to annual review.   

Community Safety Accreditation Scheme 

"CSAS is a voluntary scheme under which chief constables can choose to accredit employed people already working in roles that contribute to maintaining and improving community safety with limited but targeted powers."

We now have a total of 20 University of Worcester staff that have achieved this accreditation. The accreditation allows our Security Team to work more closely with the community and the police on and off campus. 

Our staff members that have completed this training now have the ability to hand out Fixed Penalty Notices for such things as noise nuisance, graffiti and disorder. 

This is a great achievement for us as only a few universities in the country have achieved this accreditation, under the Police Reform Act 2002.


PCSO Jamie Denning & PCSO Deb Abbott are seconded to the University & work alongside many departments across the University in a support & advisory capacity.

Jamie has been a PCSO for 10 years & joined the University in 2019

Deb has been a PCSO for 2 years & joined the University in 2023

Jamie & Deb bring a wealth of experience to the security team where student safety & welfare is their prime consideration. They also work within the neighbourhood around student accommodation to encourage ‘community cohesion’, actively seeking every opportunity to work alongside university departments & on occasions other agencies, to address any concerns raised.

Their remit expands to ALL University locations & student accommodation across Worcester City.

They have an office in the HINES BUILDING at St John’s Campus

For non-emergencies our PCSO’s are contactable via


or by phone: 01905 542629