Providing a 24/7 in-house security service to all students, staff and visitors.
What We Do
- Responding to calls of service
- Routine foot and mobile patrols
- Checking, locking and unlocking buildings
- Routine Health & Safety checks
- Administering First Aid
- Reporting crimes/incidents
- Recording, safekeeping and disposing of all found property
- Overseeing access rights for users and door schedules
- Advising on crime detection and prevention
- Manning CCTV systems
- Sound level monitoring of events and parties
- Management of keys
- Out-of-hours emergency contractor call-outs
- Student welfare
We work closely with the local community, including the Police, to provide a constant presence to all and we also have two PCSOs within our team.
Training & Accreditations
All of our team undertake regular training and we are all DBS checked. We are also fully SIA licensed and are members of the Community Safety Accreditation Scheme that is supported by West Mercia Police. We also regularly share information with local Worcester authorities at “Team Worcester” to contribute to making the city of Worcester a safer place.
If you require a room to be added to your access card, this request will need to be authorised by your Line/Department Manager and sent via email to email@example.com . You can view our Access Control Code of Practice here.
If you are experiencing issues with your door (low on battery, unable to gain access etc.) you can log a job on the Facilities Helpdesk.
Updating your card
This is required every 90 days and can be done by holding your card against a card reader (image above) until it goes green.
Our Control Room Operators monitor the CCTV systems, fire status and intruder and refuge alarms across all of the University estate. We have our main Control Room located on St Johns Campus behind Main Reception and we also have a supporting Control Room based at City Campus behind Charles Hastings Reception.
"The Security Industry Authority is the organisation responsible for regulating the private security industry.We are an independent body reporting to the Home Secretary, under the terms of the Private Security Industry Act 2001."
Surveillance Camera Code Compliant
Community Safety Accreditation Scheme
POLICE COMMUNITY SUPPORT OFFICERS (PCSO)
PCSO Tash Harris and PCSO Jamie Denning are seconded to the University and work alongside many departments across the University in a support and advisory capacity.
Tash has been a PCSO for some 15 years before which she was an established youth worker in Worcester. Jamie has been a PCSO for almost 7 years, previous to which he was a Security and Loss Prevention Specialist in retail.
Tash and Jamie bring to us a wealth of experience where student safety and welfare is their prime consideration. They also work within the neighbourhood around student accommodation to encourage ‘community cohesion’, actively seeking every opportunity to work alongside University departments and on occasions other agencies, to address any concerns raised.
Their remit expands to all University locations and student accommodation across Worcester City.
They have an office at St John’s Campus
For non-emergencies our PCSO’s are contactable via email: firstname.lastname@example.org Tel: 01905 542629