firstpoint is dedicated to helping students access information and support during their studies.

We are based in the Peirson Study and Guidance Centre on St John’s Campus.

Advisers are available Monday to Friday.  For opening times please visit our homepage.

Telephone: 01905 542551

Out of Hours Support

If you are in distress, experiencing a mental health crisis, or feel that you are at risk, the following people and services can offer free confidential advice and support.

Your GP
If you are registered with a GP you can contact them for an appointment or, if available, a home visit. Some surgeries offer an out of hours or emergency appointment service. 

If you do not have a GP you can contact NHS by telephone on 111.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. 

Accident and Emergency (A&E)
A Mental Health Team is located at A&E. They can assess, advise and offer support.
Call 999 if at immediate risk
Location: Worcester Royal Hospital, Charles Hastings Way, Worcester WR5 1DD

In an emergency the Police can be contacted by telephoning 999.

University of Worcester: Security
The University has a security team on site 24 hours a day, 7 days a week.  The security team respond to emergency or pastoral issues. They can also administer emergency first aid and will contact other emergency services if required.
Contact Security:
By telephone 01905 855000 (or dialling 0 from an internal telephone)
Go to main reception at Edward Elgar, St John’s Campus 


Samaritans offer a safe place for you to talk any time you like. They know a lot about what can help you through tough times. They can help you explore your options, understand your problems better, or just be there to listen. They can also help if you’re concerned about someone else.
You can speak to Samaritans by:
Telephone free 24hrs a day 116  123

Stay Alive App

A pocket suicide prevention resource app packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide, or if you are concerned about someone else who may be considering suicide.

The app includes a range of useful tools such as:
Important safety contacts to help if you are having thoughts of suicide
Wellness Planner for your recovery
Equal breathing exercises to distract from negative thoughts and help stay calm
Access to UK national crisis support helplines
Quick access to local crisis services
Strategies for staying safe from suicide

The Glade

The Glade Sexual Assault Referral Centre (SARC) is a specialist centre where recent victims of rape and sexual assault can receive immediate help and support. If you, a friend or family member have been a victim of rape or sexual assault and would like advice, or to self-refer, you can speak to a crisis worker.
Telephone free 24 hrs a day: 0808 178 2058
Email (office hours only):

The National Domestic Violence Helpline

The Freephone 24 Hour National Domestic Violence Helpline is a service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

Contact the helpline:
By telephone free 24hrs a day 0808 2000 247

Men’s Advice Line 

The Men’s Advice Line provides help for men experiencing domestic violence from a partner or ex-partner, or from other family members.  
Contact the helpline:
Telephone free 0808 801 0327, 9am to 5pm 


A text messaging support service delivered by trained volunteers. Text the 24 hour confidential support line delivered in partnership with Shout and Crisis Text Line.
Text SHOUT to 85258