firstpoint is dedicated to helping students access information and support during their studies.
We are based in the Peirson Study and Guidance Centre on St John’s Campus.
Advisers are available Monday to Friday. For opening times please visit our homepage.
Telephone: 01905 542551
We understand that sometimes things do go wrong. The University would like the opportunity to help to put it right.
If you want to appeal an academic decision, firstpoint can help you to understand the process. We are happy to discuss how to make an appeal and provide guidance on eligibility and on what grounds you may apply. However, we are unable to help you write your personal statement or give an opinion on the strength of your appeal.
Please note that you cannot appeal against a provisional grade, an appeal can only be considered once your grades have been finalised by the Board of Examiners.
The publication of results occurs the day the marks are agreed by a Board of Examiners and your results go from 'provisional' to 'confirmed' on your SOLE page. If you are not sure when the relevant Board of Examiners meet, please contact Student Records on 01905 855333.
The completed appeals form and evidence should be submitted to the Complaints and Appeals Officer, Registry Services, no later than 10 working days after the publication of results.