firstpoint is dedicated to helping students access information and support during their studies.

We are based in the Peirson Study and Guidance Centre on St John’s Campus.

Advisers are available Monday to Friday.  For opening times please visit our homepage.

Telephone: 01905 542551


We understand that sometimes things do go wrong.  The University would like the opportunity to help to put it right.

We appreciate that making a complaint may seem difficult and so firstpoint is here to help you to understand the process.  

We are happy to discuss how to make a complaint and provide guidance on the grounds on which a complaint can be considered.  However, we are unable to help you write your personal statement or give an opinion on the strength of your complaint. 

You can get additional support with completing your complaint from the Students' Union

The procedure, form and further guidance can be found on the Registry Services webpage