firstpoint is dedicated to helping students access information and support during their studies.

We are based in the Peirson Study and Guidance Centre on St John’s Campus.

Advisers are available Monday to Friday.  For opening times please visit our homepage.

Telephone: 01905 542551

Mitigating circumstances

Mitigating circumstances are the procedures you can use to tell the University that something is preventing you from submitting your work in the normal way. 

If you need to apply for Mitigating Circumstances, firstpoint can provide information on the procedure and help you locate and complete the claim form on your SOLE page.

How can firstpoint help?

We can provide information on the Mitigating Circumstances procedure and help you locate the claim form on your SOLE page under the ‘Assessment’ tab. We are happy to discuss how to complete a claim and provide guidance on eligibility and on what grounds you may apply.  However, we are unable to help you write your personal statement or give an opinion on the strength of your claim.

All claims must be supported by independent evidence and where possible you should upload this to your claim via the SOLE page. This could be a clear photograph or scanned copy.  You can do this when you first make your claim or you may be asked to do this at a later date by the Mitigating Circumstances Officer.  If you are unable to attach evidence to your claim, please email it directly to

Details of the procedure and deadlines can be found on Registry Services' Mitigating Circumstances webpage.

Independent Studies/Postgraduate Dissertation

If your mitigating circumstances are also affecting your Independent Study or Postgraduate Dissertation, you can apply for an extension using the new online process on SOLE. You will find this under the 'Course Information' section, titled 'IS/Dissertation/Project Extension Request'.

The submission deadline for the extension request is up to two weeks before your Independent Study or Postgraduate Dissertation submission date. Please note that you are advised to complete this request with the agreement of your supervisor, who will agree a proposed extension period with you based on the circumstances.

More information can be found on the Independent Study FAQ page.

Other sources of support

The Students' Union have produced guidance on their webpages for both mitigating circumstances and extension requests.  You can also speak confidentially with an SU adviser.