Health & Wellbeing

Health & Wellbeing

Occupational Health Services

Our Occupational Health service provider for employees is People Asset Management (PAM). Established in 2004, PAM OH Solutions Limited was formed following an opportunity to supply OH services to a leading high street retailer, who they continue to supply services to today. As the largest privately-owned UK OH and Wellbeing company, they currently support over 1,000,000 employees across more than 1,000 UK-wide clients, include 50+ Councils, 25 NHS trusts and over 1,000 schools & FE/HE institutions. 

If you should need or feel you may benefit from the support and advice of our Occupational Health provider, please contact your line manager or your designated HR Business Partner for further information and to arrange a referral.  


Employee Assistance Programme – PAM Assist

Call 0800 882 4102 or login to the PAM Assist portal with code uniofworc1

Available 24/7 

PAM Assist is a free and confidential support service that is available to you 24 hours a day, any day of the year.  You simply pick up the phone and self-refer via the number above.  You don’t need to get anyone’s permission/approval to use this service.  To confirm you are eligible to use the service, you simply need to say that you are employed by University of Worcester, you don’t have to give your name. Frequently Asked Questions about the service are available here.

What sort of issues can I call with?

No matter when, or how serious the issue is, PAM Assist can help. As an independent, free and confidential service, they can offer you information, guidance and counselling on self-referral basis. 

PAM Assist can also offer support and advice for everyday issues such as getting married, moving house and childcare. These issues can raise questions or concerns that may be helped with a discussion with an EAP counsellor or advisor. 

Through PAM Assist, you have telephone access to qualified advisers who are trained to help. Whether it’s to help you to prepare for a potentially challenging situation or to get some sound and confidential guidance on a life event that’s affecting you or your family, you can call whenever you need to. Further details on the sorts of issues you can receive advice on are available here.

Who will I be able to talk to?

Your call will always be answered by an advisor who will offer help and support in a professional, friendly and non-judgmental manner.

By phoning the dedicated number detailed above you will reach a PAM Assist Advisor, who will assess the nature of your enquiry and offer the most suitable advice or assistance. If they cannot deal with your query immediately or you require counselling, then they will arrange for you to be contacted as soon as possible. 

What help is available? 

This includes:

  • Provision of initial telephone advice and assistance to you including information on relevant specialist organisations and voluntary services in your local area.
  • Up to six sessions of counselling.

You can also visit the EAP website or PAM Assist Wellbeing App

The website is available 24 hours a day and has a host of emotional, financial, stress and health related help topics. Simply go to and use the University’s organisational code - uniofworc1

The PAM Assist Wellbeing App positively influences and empowers users to take responsibility for their wellbeing. It provides you with the following services:

  • Stepping Stones - An easy way to set goals, track progress and develop lasting, healthy habits.
  • Mind Matters - Your mindfulness hub – relaxation tools to help you find your calm.
  • Instructor Live - Workout from home with a range of instructor-led classes
  • Guided, interactive courses - Multi-step courses for specific goals, designed by PAM Assist’s in-house team of wellness experts.
  • Hundreds of expert resources - Benefit from an extensive media library of articles, videos, and podcasts.
  • Your unique PAM Assist Score© - Track your wellness journey with your unique PAM Assist Score©, generated by a thorough course of assessments developed by the professionals.

The Wellbeing App can be accessed from your mobile phone through 5 Simple Steps: -

  1. Go to   
  2. Insert the University’s organisational code: uniofworc1
  3. Create your login account details using your work email address and create your own personal secure password
  4. Validate your account via the notification email (you will be sent a 6-digit code to enter – NB: this may take a few minutes to come through)
  5. Login using the email address and password created when registering.