Health & Wellbeing

Health & Wellbeing

Health and Wellbeing

Occupational Health Services

Following a recent tender process, we have now awarded a new contract for the provision of all of our Occupational Health Services for University employees. The OH provision on the student side will currently remain unchanged.

With effect from 1st February 2021 the new service provider for employees is People Asset Management (PAM). Established in 2004, PAM OH Solutions Limited was formed following an opportunity to supply OH services to a leading high street retailer, who they continue to supply services to today. As the largest privately-owned UK OH and Wellbeing company, they currently support over 1,000,000 employees across more than 1,000 UK-wide clients, include 50+ Councils, 25 NHS trusts and over 1,000 schools & FE/HE institutions. 

Notice of change of data processor 
In relation to all employees, any data held by our previous Occupational Health provider, SOMA Healthcare, will be transferred to PAM in order to continue delivering these Occupational Health services.  
You have a right to object to the processing of your personal data should you wish to.  Therefore, if you do not wish for your personal data currently held by SOMA Healthcare to be transferred to PAM, please contact by 19th February 2021. 

Employee Assistance Programme – PAM Assist

0800 882 4102 or website

Available 24/7 

PAM Assist is a free and confidential support service that is available to you 24 hours a day, any day of the year.  You simply pick up the phone and self-refer via the number above.  You don’t need to get anyone’s permission/approval to use this service.  To confirm you are eligible to use the service, you simply need to say that you are employed by University of Worcester, you don’t have to give your name.

Username: uniofworc1   

Password: staff

What sort of issues can I call with?

No matter when, or how serious the issue is, PAM Assist can help. As an independent, free and confidential service, they can offer you information, guidance and counselling on self-referral basis.  You don’t need to register or sign up to use the service, just call the 0800 number.

PAM Assist can also offer support and advice for everyday issues such as getting married, moving house and childcare. These issues can raise questions or concerns that may be helped with a discussion with an EAP counsellor or advisor.  Whether you need a shoulder to cry on or just a sounding board to talk to, you can ask PAM Assist.

Through PAM Assist, you have telephone access to qualified advisers who are trained to help. Whether it’s to help you prepare for a challenge and gather essential information, or get some sound and confidential guidance on a life event that’s affecting you or your family, you can feel free to call  whenever you need to. PAM Assist can help with both the expected challenges and the unexpected crises. These can include:

  • Managing money
  • Personal life
  • Work life
  • Retirement

Who will I be able to talk to?

Your call will always be answered by an advisor who will offer help and support in a professional, friendly and non-judgmental manner.

By phoning the dedicated number listed below you will reach a PAM Assist Advisor, who will assess the nature of your enquiry and offer the most suitable advice or assistance. If they cannot deal with your query immediately or you require counselling then they will arrange for you to be contacted as soon as possible. 

What help is available? 

This  includes

 • Provision of initial telephone advice and assistance to you including information on relevant specialist organisations and voluntary services in your local area.

 • Telephone counselling. 

• Up to six sessions of face-to-face counselling.

 You can also visit the EAP website or PAM Assist App

Username: uniofworc1    Password: staff

The website is available 24 hours a day and has a host of emotional, financial, stress and health related help topics. All the information is downloadable and can be printed.