Health & Wellbeing

Health & Wellbeing

Employee Assistance Programme (EAP) - Care First

We are pleased to announce the launch of our Employee Assistance Programme (EAP), provided by Care first. The EAP provides staff with easy access to counselling support and specialist advice on wide range of practical issues that may have an impact on an employee’s health and wellbeing. All services are provided on a confidential basis and free of charge to University staff.

Counselling Support

The EAP provides staff with access to confidential counselling support, 24 hours a day, 7 days a week, 365 days a year, by phone or online. Care first can also arrange for staff to access up to 6 sessions of telephone counselling, where they feel this would be beneficial.

Access to a team of specialists

In addition to the counselling services, staff have access to a team of information specialists, available Monday to Friday, 8.00 am to 8.00 pm. They can provide help with a range of practical issues including:

  • Consumer and Debt: Goods and Services, Consumer Problems, Insurance, Credit, Banks, Problems with Builders, Car Repairs, Debt.
  • Taxes: Income Tax, Council Tax, PAYE, Tax Rebates and Tax Arrears.
  • Immigration and Nationality Citizenship: Overstays, Dual Nationality, Passport Stamps.
  • Legal Enquiries/Solicitors: Court Procedures, Legal help scheme, Court forms, Jury Service, CCJs.
  • Benefits: Housing Benefit, Incapacity Benefits, Disability Benefits, Tax Credit, Maternity Benefits.
  • Housing: Buying and Selling a House, Renting, Tenancies, Homelessness, Neighbour Disputes, Mortgages, Residential Care, Nursing Homes.

Staff can also access the Care first ‘Lifestyle’ website which offers extensive resources including articles on health, issues at home, issues at work, management support tools, stress questionnaires and online counselling in real-time (available between the hours of 8am and midnight).

How to access the service

To access the service, simply call 0800 174319. On initial contact with Care first, you will be asked to confirm that you are an employee of the University.

Or go to Care First Lifestyle . For access to the website you will need the following details - Username = uniofworc1; Password = staff.

Further information on the EAP is also included in the Lifestyle Leaflet, Launch Article, Information Article & Confidentiality Statement.


The EAP service is completely independent and confidential. The University will not know who has used the service unless you personally choose to tell someone about your contact with Care first. The University will receive some general statistics from Care first to show how many employees use the service and the broad types of issues that employees raise with them however, no information is ever passed on to the University which could potentially identify you individually.

If you wish to provide any feedback regarding the EAP service, please do not hesitate to contact Samantha Bateman, Head of Employee Relations and Business Partnering by email We welcome your feedback and comments.’

Wellbeing at the University

Further University well-being information is available at the following page: Health and Wellbeing

Health and Wellbeing at home

When working from home you should ensure your workspace is set up correctly- please complete the 'home workspace display screen assessment' by clicking here and return the form to

Information can be found here from Public Health England for advice on Health and Wellbeing at home.

Please also visit our pages 'Being away from work' for further guidance.

External Agencies offering support

CRUSE Bereavement Line: 0844 477 9400

Drinkline: 0800 917 8282 (Best time to telephone: 9am - 11pm, Monday to Friday)

National Drugs Helpline: 0800 77 66 00

National Debtline: 0808 808 4000

Citizens Advice Bureau: 01905 611371

Samaritans: 08457 90 90 90

MindinfoLine: 0845 766 0163 (Monday to Friday 09.15 to 17.15)

Worcesteshire Womens Aid: 0800 980 3331

University and College Union (UCU) Getting Support:

UNISONdirect: 0845 355 0845